Terms

CourtDesk answers questions from people visiting your club, using only the information you give it. It runs as a chat window on your own website and as a page we host for you.

It is not a booking system. It has no access to your calendar and cannot tell anybody whether a court is free. When it cannot answer something, it says so and emails the question to you.

You own everything you put into CourtDesk, and you are responsible for it being right. The assistant repeats what you have told it. If a price or an opening time is wrong in your club information, it will be wrong in the answer, and we cannot check that for you.

You can edit or delete any of it at any time. Ask us to delete your club entirely and we will, within thirty days.

£60 a month per club, taken by Stripe. One price whatever your number of courts, members or questions. There is no minimum term, and no compulsory setup fee: the optional one is described below. We will give you at least thirty days’ notice by email before changing the price, and you can cancel before it takes effect.

Answering the ten questions yourself is free and takes about ten minutes. If you would rather not, we will do it for a one-off £15: we read what your club already publishes, write the answers from it, and tune how the assistant sounds before it goes live. It is optional, it is charged once, and you can ask for it at any time rather than only at the start.

Cancel whenever you like, from Settings in your dashboard. No notice period, no phone call, no form.

You keep the service until the end of the month you have paid for. After that the assistant stops answering and the dashboard closes. Your club information is kept for thirty days in case you come back, and deleted after that.

If a payment fails, we do not switch you off straight away. The dashboard locks but the assistant keeps answering for 7 days, so you never find out through a dead chat button on your own website.

We do not give refunds as a matter of course. Paying for a month buys that month. Cancelling stops the next payment rather than returning the last one.

There are two exceptions, and both are decided by us:

• A technical fault on our side that stopped the assistant working for a meaningful part of a month you paid for.
• Circumstances we agree are exceptional. There is no list of these, and we do not pretend there is one.

Neither is automatic. Write to us at ivan.merrywood@gmail.com, tell us what happened, and we will decide and tell you either way. A refund in one case does not commit us to giving one in another.

We work to keep CourtDesk running and answering well, but we do not guarantee that it is available without interruption, that every answer is correct, or that it will suit your club. It depends on services we do not control, including the model provider that generates answers and the network between you and us.

Nothing here removes any right you have under law that cannot be removed by agreement.

There is no cap on questions. There is a limit on abuse: do not use CourtDesk to send unsolicited messages, to impersonate another club, or to publish information you have no right to publish. We may suspend an account doing any of those, and we will tell you why.

We sometimes build a sample page for a club from information already published on its own website, to show what CourtDesk would do. These are not accounts, nobody is billed for one, and they are never listed in search results. Ask us to remove one and we will, the same day.

We can close an account that breaks these terms, or stop offering CourtDesk altogether. If we stop offering it, we will give you thirty days’ notice and refund the unused part of anything you have already paid. That is the one refund that is automatic.

These terms are governed by the law of England and Wales, and its courts have jurisdiction over any dispute.